CANCELLATION OF THE PURCHASE OF PRODUCTS

The User may cancel the purchase of Products made through the Website, provided that the Products purchased have not left the offices of TECNOLOGIA EN SISTEMAS DE REFRIGERACION S.A. DE C.V. or its suppliers, that is, within the next 24 hours after having made and effected the payment. In the event that the Products have already been sent by TECNOLOGIA EN SISTEMAS DE REFRIGERACION S.A. DE C.V. or its suppliers, the User may not cancel the purchase made, and will have to follow the procedure presented in the “Returns” section of this cancellation, return and refund policy. The User may check the status of the purchase made by contacting the customer service center of TECNOLOGIA EN SISTEMAS DE REFRIGERACION S.A. DE C.V. In the event of cancellation of the purchase made by the User, the amount paid by the User will be refunded in accordance with the “Refunds” section of this cancellation, return and refund policy.
RETURNS

Return Conditions: The User may return products purchased through the Website, provided that:

•  Request a return within 7 calendar days of the delivery date, and exclusively for defective products, within the warranty period specified for the purchased products.
• The product(s) must be in the same condition as when they were delivered to the User and, to the extent possible, must be in the original packaging and labeling, or alternatively in a similar format that guarantees their return in perfect condition. 

The return conditions will be subject to the criteria of the customer service center of TECNOLOGIA EN SISTEMAS DE REFRIGERACION S.A. DE C.V., for which reason it may request physical, digital or electronic evidence to validate the condition of the product. Return Process: The return process for the Products will be as follows: The User must contact the customer service center of TECNOLOGIA EN SISTEMAS DE REFRIGERACION S.A. DE C.V. within the established period requesting the return of the products and providing, first and last name, order number, names of products to be returned, address where the products will be collected. In the event that the return is due to the fact that the product(s) are defective or is a different product from the one purchased through the Website, the User must also express this circumstance, as well as mention, where applicable, the defects of the products, (hereinafter the "Return Request"). Once the Return Request has been approved, TECNOLOGIA EN SISTEMAS DE REFRIGERACION S.A. DE C.V. may send the User a shipping guide through the corresponding shipping company, as well as schedule the date on which the shipping company will pick up the products from the address provided by the User. The User must, where applicable, pack the product in its original box or packaging, print and deliver the guide, as well as the products in their original packaging or box, to the shipping company on the scheduled date. 

REFUNDS

If payment was made by debit or credit card, the refund will be issued via a chargeback to the same card used. If payment was made by other means, the refund will be issued via a bank transfer to the User's account. The User will be reimbursed for the cost of the returned products plus the shipping cost paid by the User. TECNOLOGIA EN SISTEMAS DE REFRIGERACION S.A. DE C.V. is not and will not be responsible for the costs incurred by returns made without following the steps established in the procedure presented in the "Returns" section. 

Term for refunds in case of cancellation; In case of cancellation of the purchase made by the User in accordance with the section “Cancellation of the purchase of products” of these Terms and Conditions, TECNOLOGIA EN SISTEMAS DE REFRIGERACION S.A. DE C.V. must request the User to reimburse the total amount paid by the User within 10 calendar days from the date of cancellation of the User's purchase. Term for refunds in case of return; Once the products returned by the User have been received, TECNOLOGIA EN SISTEMAS DE REFRIGERACION S.A. DE C.V. will review the returned products. In the event that the products received comply with the characteristics established in point 2 of the section “Return Conditions”, the Company will have the obligation to return the money paid by the User within 10 calendar days from the day on which TECNOLOGIA EN SISTEMAS DE REFRIGERACION S.A. DE C.V. received the returned products.

WARRANTY

Seller warrants to Buyer that manufactured goods are free from defects in material and workmanship for a period of one (1) year from the date of shipment to Buyer. Seller's liability and Buyer's remedy under this warranty are limited to full replacement, at Seller's option, of goods or parts thereof returned to Seller which are shown to Seller's reasonable satisfaction to be defective; provided that Buyer provides Seller with written notice of defect, including date of original purchase, serial number and model number, within thirty (30) days after identification of the defect. Transportation charges for the return of defective goods to Seller and their reshipment to Buyer and the risk of loss thereof shall be borne by Seller only if returned in accordance with Seller's written shipping instructions.

(i) The Seller's warranty does not extend to any product that is found to have been subjected to abnormal operating conditions, unapproved modifications, the use of unapproved parts to the extent that such parts are the cause of the failure, or failure to follow the installation, operation and maintenance instructions provided by the Seller. The warranty will not be valid due to natural wear and tear of the equipment components such as: the filter cartridge and the ultraviolet light.